Retention and Engagement-Retention and Engagement Webinar

Video Transcription

Video Summary

In this video, Sue Winkler, Director of Client HR Services for Miller Cooper, discusses the importance of retention and engagement in the workplace. She explains that turnover can be costly for businesses and emphasizes the need to build cultures and practices that support employee retention and engagement. Sue highlights five drivers of engagement: the relationship with the immediate manager, belief in senior leadership, pride in the organization, work-life balance, and the work environment. She suggests initiatives that can be implemented to drive engagement, such as providing performance feedback, creating intentional interactions, conducting engagement assessments or interviews, and offering opportunities for growth, competitive pay and benefits, access to leadership, flexibility and trust, and recognition. Sue also emphasizes the importance of trust in the workplace and the positive impact it can have on engagement. She encourages leaders to focus on building trust and to be authentic, provide clear direction, and show compassion towards employees. Sue concludes by recommending that managers receive training in soft skills and employment law to effectively support employee engagement and retention.

Keywords

retention

engagement

turnover

cultures

performance feedback

opportunities for growth

trust

recognition

soft skills